Refund Policy

Your legal rights under UK consumer law come first, and nothing in this policy reduces them.

Changed your mind

You have 30 days from the day your order arrives to tell us you want to cancel, for any reason at all. You do not need to give one.

Your statutory right under the Consumer Contracts Regulations 2013 is 14 days. We extend it to 30 as a matter of policy, and the longer window is the one we hold ourselves to. Once you have told us, you have a further 14 days to send the item back if we ask you to.

Get in touch with your order number, or email hello@aureviastore.co.uk, and we will reply with instructions within one working day.

Exchanges

If you would rather swap an item than be refunded, say so when you get in touch and we will arrange it within the same 30 days. Where there is a price difference we will refund or charge it, and we will tell you which before anything moves. Exchanges follow the same condition and postage rules as returns below.

Sending it back

For orders under £20 we will usually refund you and ask you to keep the item. Return postage on a small light costs more than the light is worth, and it is better in your hands than in a bin. For anything from £20 upwards we will give you a return address when you get in touch.

Where a return is needed, please send the item back unused and in its original packaging, complete with any accessories, fixings or remote controls supplied. Return postage is yours to cover on a change-of-mind return, unless the item was faulty or not as described.

Faulty, damaged, wrong item or not as described

If something arrives faulty, damaged, is not what you ordered, or does not match what the page said, you have 30 days to reject it for a full refund. After 30 days, and for six months from delivery, we will repair or replace it. In every one of those cases we cover return postage, and we do not ask you to send anything back before we have looked at a photograph.

Message us with your order number and we will deal with it.

If your order never arrives

If your order has not arrived within 30 days of the date we confirmed it, tell us and we will either resend it or refund you in full. You do not need to chase the courier yourself.

Solar performance is not a fault

One honest note, because it saves everyone time. Solar lights charge less in a British winter than they do in June, and run times shorten accordingly. That is physics, not a defect. Every product page states the charge and run times we expect, and if yours is falling well short of them, that is a fault and we want to hear about it.

How refunds are paid

Refunds go back to your original payment method within 14 days of us receiving the item, or of you giving us proof it has been sent. Where no return is needed, we refund as soon as we have agreed it with you. We refund the standard delivery cost you paid on the way out, as the law requires. Your bank or card provider may take a few additional days to show it.

Cancelling before dispatch

If your order has not shipped yet, message us and we will cancel and refund it in full, immediately.

Your statutory rights

This policy sits alongside the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If anything here ever appears to conflict with those, the law wins.