Shipping policy

Where we ship
We ship to the United Kingdom, the European Union, and a further thirteen countries including the United States, Canada, Australia, New Zealand and Japan. If your country is not offered at checkout, we do not currently ship there.

Delivery times
Orders are dispatched within 1 to 2 working days. Delivery within the United Kingdom then usually takes 5 to 10 working days.
Deliveries outside the UK take longer, depending on the destination and its customs processing. The estimate for your address is shown at checkout before you pay.
Working days are Monday to Friday and do not include bank holidays. Delivery estimates are estimates, not guarantees.

Delivery costs
United Kingdom — standard delivery £3.99, free on all orders of £35 and over.
European Union — standard international £14.99.
Rest of world — standard international £23.99.
The exact cost for your address is always shown at checkout before you pay.

Tracking your order
You will receive a confirmation email when you order and a tracking link once your parcel is on its way. Tracking can take a few days to start updating after dispatch, which is normal. If an order contains more than one item, it may arrive in separate parcels on different days at no extra cost to you.

Customs and import charges
Orders delivered within the United Kingdom are not subject to any customs or import charges. The price you see at checkout is the price you pay, and there are no handling fees on the doorstep. For deliveries outside the UK, any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the customer and are not included in the price you pay us.

If your order has not arrived
If your order has not arrived within 30 days of the date we confirmed it, email hello@aureviastore.co.uk with your order number and we will either resend it or refund you in full.
If your parcel arrives damaged, please email us with photographs and we will put it right.

Incorrect addresses
Please check your delivery address carefully at checkout. If an order is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery, though a further delivery charge may apply.

Contact
Aurevia
Email: hello@aureviastore.co.uk
Monday to Friday, 9am to 5pm. We reply to all enquiries within one working day.